Call Center Representative

The Appointment Setter will be responsible for placing Outbound Calls after receiving lists of potential clients from the sales and lead generation team.

Using these calls to determine the overall interest of prospective clients and eliminate clients who aren’t interested.

Email Clients: Appointment setters may also use email to contact clients, both current and prospective, to answer any questions, schedule meetings with a salesperson, or reschedule meetings as needed.

Keeping accurate records of each conversation with prospective clients. They also indicate in these records whether the person is interested or not.

Time required: 8hrs per day for three months or around 30hrs/week

Employment type: Project basis

Languages required: English, Portugues

Other Responsibilities:

• Sales Skills – Since appointment setters are often the first point of contact between a client and a company, they have basic knowledge of sales principles. They also know how to garner interest in the product or service that the company is selling

• Customer Service Experience – Appointment setters have previous customer service experience, preferably in a call centre environment. However, any kind of retail customer service is usually helpful for this position

• Data Entry Skills – Successful appointment setters are skilled data entry employees who can type at fast speeds with high accuracy

• Interpersonal Communication Skills – These professionals talk to clients all day through both phone calls and emails. As such, they are excellent with interpersonal communication skills in both verbal and written forms

Sales Team

Additional skills for this job:

Data Entry Interpersonal Communication Customer Service Experience Sales Skills